TERMS & CONDITIONS

CUSTOMER CARE

Pando Essentials is committed to providing excellent customer service to all of our customers. We value our customers and understand that your satisfaction is the key to our success. This customer care policy outlines our commitment to providing the highest level of customer service possible.

Customer service standards: We strive to respond to all customer inquiries within 24 hours of receiving them. Our customer service team is trained to handle all inquiries professionally and courteously, and we will always do our best to resolve any issues that arise in a timely and efficient manner.
Customer feedback procedures: We welcome all customer feedback and view it as an opportunity to improve our products and services. Customers can provide feedback through our website, email or phone. All feedback will be reviewed by our customer service team, and we will take any necessary actions to address any concerns raised by customers.
Complaint handling procedures: We take all customer complaints seriously and will work to resolve them as quickly as possible. Customers can lodge a complaint by contacting our customer service team through our website, email or phone. We will acknowledge all complaints within 24 hours of receiving them and will provide regular updates to the customer on the progress of their complaint until it is resolved.
Communication with customers: We will communicate with customers in a clear and professional manner, using language that is easy to understand. We will ensure that customers are kept informed of any issues that arise and will provide regular updates on the status of their inquiry or complaint.
Training and development: We are committed to ensuring that our customer service team is trained and developed to provide the highest level of service possible. We will provide ongoing training and development opportunities to our customer service team to ensure that they have the knowledge and skills necessary to provide excellent customer service.

Pando Essentials is dedicated to providing exceptional customer service to all of our customers. We believe that by following this customer care policy, we can continue to build strong relationships with our customers and maintain our reputation as a company that cares about its customers.

Privacy & Safety

PRIVACY & SAFETY

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or online service (the "Service"). By using the Service, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

Information we collect

We may collect personal information from you when you use the Service, including but not limited to your name, email address, phone number, and payment information. We may also collect information about your use of the Service, such as your IP address, browser type, and operating system.

Use of information

We use your personal information to provide the Service to you, to improve the Service, and to communicate with you about the Service. We may also use your personal information to send you marketing communications about our products and services, but you may opt out of these communications at any time.

Disclosure of information

We may disclose your personal information to third-party service providers that help us provide the Service to you, such as payment processors or email service providers. We may also disclose your personal information if required to do so by law, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Security of information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of your personal information, and you use the Service at your own risk.

We may use cookies or similar technologies to collect information about your use of the Service. Cookies are small data files that are stored on your device when you visit a website or use an online service. You may be able to disable cookies in your browser settings, but this may limit your ability to use the Service.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our website. Your continued use of the Service after any such changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at Hello@PandoEssentials.com.

WHOLESALE INQUIRIES

Pando Essentials is committed to providing our wholesale customers with high-quality products at competitive prices. This wholesale policy outlines the terms and conditions for purchasing our products for resale.

Eligibility: To be eligible for wholesale pricing, customers must provide a valid resale tax ID number or other proof of their status as a reseller. We reserve the right to verify the validity of these documents and to reject any orders that do not meet our eligibility requirements.

Minimum order requirements: We have a minimum order requirement of $200 for all wholesale orders. Orders that do not meet this minimum requirement will not be processed.

Pricing: Wholesale pricing is available to eligible customers at a discounted rate from our retail prices. The wholesale price for each product will be clearly indicated on our wholesale price list, which will be provided to customers upon request.

Payment terms: Payment for wholesale orders must be made in full at the time of purchase. We accept payment by credit card, bank transfer, or PayPal. We reserve the right to cancel any orders that are not paid in full.

Shipping: Wholesale orders will be shipped via customers' preferred method. Shipping costs will be calculated based on the size and weight of the order, as well as the shipping destination. We are not responsible for any customs or import duties that may be imposed on international orders.

Returns and exchanges: We do not accept returns or exchanges for wholesale orders, unless the products are defective or damaged. If you receive defective or damaged products, please contact us within 24 hour of receiving your order to arrange for a return or exchange.

Changes to wholesale policy: We reserve the right to change our wholesale policy at any time, without notice. Any changes will be posted on our website and will take effect immediately.

Pando Essentials values our wholesale customers and are committed to providing them with the best possible service. By following our wholesale policy, we hope to build strong relationships with our wholesale customers and help them grow their businesses with our high-quality products.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL
Offline Payments